Strong interest in collaboration on a shared digital assistant for the public sector

Svea is exploring the functionality of a chatbot for the public sector and has already demonstrated positive results.

"It's incredibly rewarding to see that approximately 80 percent of those using the prototype report saving time through faster case processing and enhanced decision-making support. They also indicate an increase in quality and greater job satisfaction. This clearly signals that we are pursuing a valuable endeavor and that AI can indeed make a substantial difference in the public sector," Jonatan Permert continues.

The development of Svea is just one component of the broader initiative, "A shared digital assistant for the public sector" which commenced in May 2024. In less than a year, the initiative has expanded from 6 to 55 participating organizations. The overarching goal is to foster national collaboration on AI for text-based tasks and establish a foundation for shared solutions within the public sector.

"The collaborative structure itself, involving so many public sector stakeholders, is essential for the success of this important undertaking. The required volume of training data exceeds the capacity of most individual municipalities, regions, and authorities. It is also crucial that public sector employees are involved in the creation of this training data – they possess unparalleled knowledge of their needs and professional language," states Jonatan Permert.

Huddinge Municipality is among the project participants. Linda Burman, IT Product Manager at Huddinge Municipality, recognizes significant value for the entire organization, both in the immediate and long term.